Jacob Brandon Harvell
Author / Instructor
01
About me
I am a seasoned IT professional with a proven track record of driving business value in the financial services sector. My expertise spans Business Analysis, Knowledge Management, and Solution Architecture. Skilled in UX/UI design and rapid prototyping, I bring extensive experience with ServiceNow and ITSM competencies to the table. My passion for AI is demonstrated through my Azure AI Engineer Associate certification. I am a proactive, results-driven, and detail-oriented team player who is dedicated to delivering impactful solutions.
02
Experience
What I been doing for the past 20 years.
Credit Suisse
Credit SuisseSolutions Architect, AVP
Service Digitalization & Program Excellence
2021 – 2023 • 2 years
Credit Suisse
Service Portfolio Management & Process Improvement
Service Design & Program Excellence
2018 – 2021 • 3 yrs
Credit Suisse
Business Analyst, AVP
Continual Service Improvement & Transformation
2015 – 2017 • 3 yrs
Credit Suisse
Knowledge Management & Service Onboarding, AVP
Process Team – Global Service Desk
2010 – 2015 • 5 yrs
Wells Fargo
Wells FargoTechnical Analyst
Retail Imaging
2008 – 2010 • 2 yrs
ILT Source, LLC
Technical Analyst
eCommerce
2007 – 2008 • 1 yr
BLD Science, Inc
IT Department Manager
Information Technology Department
2004 – 2006 •2 yrs
03
Credentials
Degree, licenses & certifications:
BBA, Computer Info Systems
Campbell University
Azure AI Engineer Associate
Microsoft
Azure AI Fundamentals
Microsoft
Azure Data Fundamentals
Microsoft
Azure Fundamentals
Microsoft
Generative AI Fundamentals
Google
SaFe Practitioner (Agile)
Scaled Agile
ITIL Foundations + CSI
Pink Elephant
Prompting Essentials
Google
Now Assist Executive
ServiceNow Micro-Cert
Welcome to ServiceNow
ServiceNow Micro-Cert
